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Privacy Policy

Introduction

We value your privacy and are committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR). This policy explains how we collect, use, store, and protect your information when you use our services.

Data Controller

  • My House Story is the data controller responsible for your personal data.

What Data We Collect

  • We collect the following categories of personal data:

  • Identity Data: Name, contact details (email, phone number, postal address).

  • Property Data: Information about your home provided in the booking questionnaire.

  • Payment Data: Billing details and transaction information.

  • Technical Data: IP address, browser type, and usage data for analytics.

Legal Basis for Processing

  • We process your data under the following lawful bases:

  • Contractual Obligation: To fulfil your booking and deliver our services.

  • Consent: For marketing communications (you can withdraw consent at any time).

  • Legitimate Interest: To improve our services and website functionality.

  • Legal Compliance: Where required by law.

How We Use Your Data

  • To process bookings and payments.

  • To conduct historical research based on your property details.

  • To communicate updates and provide customer support.

  • To improve our website and services through analytics.

Data Sharing

  • We only share your data with:

  • Service Providers: Payment processors, delivery partners, and IT support.

  • Legal Authorities: If required by law or to protect our rights.

  • We do not sell your data to third parties.

Data Retention

  • We retain your personal data only for as long as necessary:

  • Booking and research data: up to 12 months after delivery.

  • Financial records: as required by tax and legal obligations.

Your Rights Under GDPR

  • You have the following rights:

  • Access: Request a copy of your personal data.

  • Rectification: Correct inaccurate or incomplete data.

  • Erasure: Request deletion of your data (“right to be forgotten”).

  • Restriction: Limit processing of your data.

  • Data Portability: Receive your data in a structured, machine-readable format.

  • Objection: Object to processing based on legitimate interests or direct marketing.

  • Withdraw Consent: At any time for marketing communications.

  • To exercise these rights, contact us via the Contact Form.

Data Security

  • We implement appropriate technical and organisational measures to protect your data against unauthorised access, alteration, or loss.

International Transfers

  • We do not transfer your data outside the UK/EU without adequate safeguards in compliance with GDPR.

Cookies

  • Our website uses cookies to enhance your experience. You can manage cookie preferences in your browser settings. See our Cookie Policy for details.

Complaints

  • If you believe your data has been mishandled, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) in the UK.

Contact Us

  • For any questions about this policy or your data rights, please use the Contact Form

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